Wow Cards

Travelling back from the National Speakers Conference in Manchester (having keynoted in front of the most challenging audience in the UK) we were confronted with a delayed flight to Gatwick. We tried to get on a BA flight to Heathrow abd after much rapport building and negotiating we were told it would cost £64 each. Having thanked the servis air representative for all her help we gave her a WOW card for customer service and went to the BA lounge. After 5 minutes we were called over the tannoy and swithched to the earlier flight at no cost. Wow cards -say "Thank you for your FANTASTIC SERVICE its people like you that make a real difference" If you want more details or a card email me.

360 degree feedback - johari window

Used properly 360 degree feedback can be very helpful. However it has to be debriefed carefully as people do not know somethings about themselves that other people know about them. Go to http://www.businessballs.com/johariwindowmodel.htm
for an explanation and clear daigram of how this works.

When you do give people feedback, do it sensitively, privately and with the outcome of improving their performance and self-esteem.

Scolari - Portugal / Chelsea Coach who influences him?

Performance coaching with psychologists. One of the top sports psychologists is Regina Maria Ferreira Brandao who is generally only known in academic circles. However she has been working with Scolari for the last 10 years, when he won the world cup with Brazil, with Portugal at present and will be working with Chelsea shortly. Her results are facinating, focused and fantastic. Deco who plays for Portugal is Brazilian, he didn't feel as motivated as he might playing for a another country. She prepared tapes of the Brazilian Ayrton Senna winning the Portugese grand prix with the adoring Portugese crowds to link in his mind the motivating connection between Portugal and his Brazil. The repetitive playing of these tapes sets up a connection and an anchor in Deco's mind. An anchor. She also prepares notes to put the players rooms at night from Scolari to motivate them. A careful profile of each player is prepared by Brandao for Scolari. www.derekarden.co.uk

Help - Presentation next Wednesday

This is the advice I gave my client Kerry in Perth

Mind map what you are going to say
Put it on little cards - key words
Be clear on - 7 points
Have demo’s examples to give round
For nerves get some Bach rescue remedy – to spray on in loo before you go on

When preparing start at end and work back
What is objective of your talk
What is the outcome you want
How can you make it interesting for the listeners
If you were in the audience what would be your hot spots

When you are listening what makes people interested
When you are listening what makes people bored
Do more of 1 - less of 2

Are you using powerpoint if so have pictures